Use code "BFCM25" for 25% off all orders - Ends Dec 2nd.

Shipping Policy

AUSTRALIAN SHIPPING

We have a 1-2 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated).

We ship Australian orders via our 3PL partner's warehouse in Sydney, and use TOLL IPEC as our primary carrier, along with Courier Please & Startrack as our secondary carriers. All Australian orders over $80 receive standard free shipping, which is automatically calculated at checkout. Orders under $80 incur a $10 shipping cost, Australia wide.

All Psyllium Husks orders come with free shipping. 
The free shipping applies only to Australian orders, and excludes express shipping.

If you have special delivery instructions please include them as notes in your order, or email us directly at enquiry@biogenic.com.au. You should also note any specific instructions to delivery drivers via email to enquiry@biogenic.com.au. Please include your order number.

PLEASE NOTE, our couriers are unable to deliver to post office or PO BOX addresses.

Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1-2 business day processing time.

PROBLEMS WITH YOUR ORDER?

Please contact us, so that we can resolve any issues with your order. We will attempt to be back in contact with you within 1 business day.

 

x